I have had the good fortune of exceptional purchase and service experiences of four brand new Mazda vehicles from Germaine Mazda. I have driven a Mazda vehicle since 2005. Germain dealership has competently and reliably made sure my best interests have been considered at every milestone. Importantly, the sales team has not tried to put me in a situation of pursuing a vehicle trim that is not affordable, nor have they ever tried to bait and switch and then put pressure on me to make a decision right away. I have found the personnel to have both integrity and sound product knowledge.
For me it starts with Rusty. Rusty has maintained a productive working relationship with me that has informed my judgement for next steps to purchasing the right vehicle at the right time.
Just a few weeks ago I purchased a 2018 Mazda 6 GT. I so appreciate this car. It is an engineering jewel, it is an understatement of excellence. However, what matters most in life is family. I have a daughter who I love dearly. I raised her to believe that she can do anything she sets her mind to do. She is just as good as anyone, and she is an intelligent, emotionally bright young lady whose pedigree is second to none. When it came time to purchase a vehicle for her I wondered if I should get her and old used tank like parents would purchase when I was a teenager. Since 2009 I had made plans with Rusty, Damon and Tim about purchasing my daughter a Mazda car. Tim and I would talk about our daughters who were about the same age. We talked about ACT scores and potential college choices. Rusty had an even deeper level of involvement for years as we went over the numbers. He kept me abreast on affordable opportunities to make a purchase when I am ready. I purchased a 2017 Mazda 3 for her birthday. What drove that decision were the many conversations Rusty and I had about vehicle safety, fuel economy and the cost of maintenance. I had to match my rhetoric as a father to the expectations of a high achieving daughter. I was able to do that for her because Rusty worked with me since she was nine years old. She is now eighteen and in college. She gets her car serviced at Germain Mazda and makes sure she touches base with Rusty who at my request showed her how the car operates and the use of the owners manual, the importance of routine oil changes, the benefits of correct tire pressure and so on. He remains a resource for my daughter because I trust him to give her the right information. She trusts Rusty. Damon and Tim helped make the deal(s) make sense to my pocket and my purpose. The service team, like Amy have been intuitive and familiar to my expectations, so much so I trust their interactions with my daughter. I have experienced the respect and the best relationship one could ever hope for at Germain Mazda. They seek to understand what is important in my life, what vehicle is suitable for our lifestyle and facilitate affordable options.
Previously I stated purchasing a 2018 Mazda 6, my interest rate was 12.09% due to less than perfect credit to my new rate at 1.9% due to improved credit, I am paying less on the month than my previous vehicle I purchased four years go 114,000 miles later. Rusty, Damon, Tim, Ryan and Jeremiah were instrumental in achieving this objective. Meeting my objectives helps my family, my situation and my time. It all starts with Rusty. I appreciate Germain Dealership for years of exceptional service. My daughter will now earn her own experience with the Mazda brand and the capable service team at Germain Mazda.
As a father who did not disappoint his girl, please accept my heartfelt thank you for a job well done.
