Customer Testimonials
I recently purchased a car from Germain Mazda on Morse Road, and I have to say—this was by far the best car-buying experience I’ve ever had. I initially contacted Sales manager David who connected me with my salesman, Domenyk right away. Domenyk was absolutely amazing from start to finish.
Over the course of three days, Domenyk and David were calm, patient, and incredibly supportive as I weighed my options between leasing and buying. They never made me feel rushed or pressured, and Domenyk took his time to understand what was most important to me. He laid out every ... Read More DealerRater - May 16, 2025
Customer service and auto services were A plus and I would recommend to family and friends.
Excellent customer service! All service personnel are very efficient, especially Amy Dugger, the Service Advisor at the Morse Road location.
The work was done on time, communication was terrific, and the car was ready when promised. I will go back to Germain for all of my service going forward.
My Salesman Marcus was great, he listened and made sure I got what was most important to me. Also, the manager and the finance gentlemen were exceptional with my concerns. They made sure I got what I wanted at the best price.
Excellent customer service! David was extremely helpful, patient, and knowledgeable, which made buying a car much less stressful. I give David and this dealership my highest recommendation!
Very friendly and attentive to my questions during the visit. Positive experience. I will return.
Raul the salesperson did a good job in order for me to make the right decision for buying my new car. He was patient with me explaining the important features of the car. I appreciate it.
Carlos was amazing I was super nervous and he made it great experience!! I recommend them!!
Professional service. The sales person did not pressure and listened to me and what I wanted Domenyk was awesome. He took pictures of each vehicle I was interested in and videos he made and texted them to me even though it was cold and snowing. He’s probably the best car salesman I have ever worked with. I will miss talking with him! Lol Excellent customer service
great, so easy to schedule and very friendly. always does a good job! will schedule again
As always, excellent service, courteous staff, great facility, and a sense that my car is in good hands.
I've been incredibly satisfied with my experiences at Germain Mazda of Columbus. The ease of scheduling and receiving maintenance from their service dept has consistently impressed me. Toni was my service advisor this time around and I applaud her for help in making informed decisions about the maintenance of my vehicle. This is a top notch dealership in the city. The lounge renovations turned out great!
Very sweet and understanding. Also took his time to show and explain everything to me.
Always a pleasant experience at Germain Mazda. Will definitely be purchasing my new Mazda from Germain in the spring.
Wonderful Experience. Staff at the service desk were courteous. I liked the video describing service completed.
Raul did a great job sharing with us about the car in which we were interested. He was informative, pleasant and personable. Helpful but not pushy at all. I appreciate his manner! Highly recommend.
We purchased TWO vehicles this year from Marcus. He’s great!! He truly cares about his customers and is always available for questions and to help. The dealership and service department is great also. We’ll be back to buy cars in the future!!
I recently had the pleasure of purchasing an SUV from Carlos over at Germain Mazda East
of Columbus, and I couldn't be happier with the experience. From the moment I started the
car buying process, Carlos made me feel welcomed and valued. His knowledge about the
cars, attention to detail, and genuine passion for helping customers find the perfect
vehicle truly set him apart.
What impressed me the most was Carlos' ability to listen to my needs and preferences. He
took the time to understand what I was looking for and guided me through various options
without any pressure. ... Read More DealerRater - Sep 7, 2024
Service here is quick and efficient. My service manager, Spencer, was helpful and congenial today.
Good salesmen , They knew what they were talking about. The place was spotless and all employees were very helpfull
Spencer did a great job taking doing an oil change on my Wife’s car, and even washed it for her. Great service and great dealership. Highly recommend.
Jordan at Gremain is awesome! He got me a great deal, was patient with my questions and made me feel like family. He's also the guy you want when talking about Mazda car tech, seriously don't go to anyone else.
The quality of the service is outstanding. They always communicate what is going on with the servicing of your vehicle
Germain Mazda is always a pleasant place to do business.
Great experience at this dealership. Charles Williams is an awesome salesman and made us feel welcome. He thoroughly answered any questions we had.The rest of the staff are extremely friendly and went out of their way to celebrate our daughter’s first car purchase. The process went smoothly and was much quicker than any other experiences we’ve had at other dealerships. It’s 2.5 hrs from where we live, but well worth the drive. Definitely recommend!
Very good experience everything was quick and easy , never once felt pressured 👍
Great customer experience!! Super friendly and great interaction!
I recently purchased a Mazda CX-5 from Germain Mazda of Columbus, and I couldn't be happier with the experience. Charles, the sales assistant, was fantastic—knowledgeable, professional, and genuinely helpful. He patiently answered all my questions and made sure I was comfortable with my decision with no pressure. A special thanks to Mike as well for recommending I stop by and meet with Charles. The excellent customer service, quantity, and quality of the cars made this dealership a standout.
Quick, professional service. I trust this team with my new Mazda.
I have regularly had a great experience with the Germain Mazda Dealership! Today Carlos from Sales was great to work with as well as was Bill from their Finance department. They were both very helpful and professional from start to finish. I got a beautiful CX-5 for a fair price and no hassle. Couldn't be happier!
Everyone is always professional and welcoming. Great staff
Germain Mazda is a very nice place. Everyone was pleasant. It was a great experience. Spencer was very nice and thorough going over everything. Kudos to Spencer. Making the appointment was easy on line. Received reminders about appointment. Thank you
I had a great experience, very thankful for all the help received!
Working with Donovan was great! Super happy with my new CX5!
Jason gets a 10 rating for my recent purchase of a 2024 mazda CX5. Jason was very helpful and informative.
Amazing experience! Jordan our salesman was knowledgeable and kind. I never felt at all pressured. He even played games with my 7 year old so I could finish paper work. Manager, Chris, gave me some excellent advice on turning in my Honda leased vehicle. I would highly recommend this group! Rare, amazing car buying experience
Good
We just purchased a new car from Germain Mazda. We have a great experience working with the team at Germain. Our sales person, Donovan Anderson, was very knowledgeable and was great to work with along with the rest of the team. If you are in the market for a new car I would highly recommend Germain Mazda.
Shoutout to Raul and dahla for the awesome deal on my cx50. They were kind and professional so I'll recommend them to anyone trying to buy one.
Marcus. I was three hours away, marcus. Took the time to send me videos of the car and very detailed pictures prior to me coming in. Communication was excellent and service. Definitely recommended
The entire team at Ricart was top notch. From Jason the salesperson, Chris the sales manager and Bill the finance manager they couldn’t have been nicer. Obviously we spent the most time with Jason. He was knowledgeable on all the models, was patient to answer all of our questions and we never felt pressured. When it came time to explain all the features he took his time making us feel comfortable. Buying a car can be very stressful but the Ricart Mazda team made it a pleasure. I recommend them highly!
Took my car in because my AC wasn’t working, they promptly fixed my car and washed it in only a few hours. 10/10 would recommend to a friend ❤️
Toni always takes care of me with a smile. Great customer service.
Hit a major pothole at noon, they replaced my tire and had me out the door in less than 90 minutes without an appointment! Job well done!
after my last service issue with the oil in the Windshield washer fluid. The service center made it right by resolving the issue this week. They agreed there was oil in the washer fluid, it was a mistake and they flushed, cleaned and refilled the washer fluid tank. Restored my faith in the service of this Nissan Dealer Service Center.
I went in to Germain Mazda looking for a car that they had ended up selling to another customer the night before. Marcus Miller was very helpful in helping me find another car that ended up being the perfect fit for me! He made my experience at Germain as easy as possible, and worked with me to get the best deal for my car 🙂 I couldn’t recommend Germain Mazda or Marcus more. The entire team is extremely kind and professional. I’ve never had such a fun, stress free time purchasing a vehicle. If you’re considering buying from ... Read More Google - May 22, 2024
Service was quick. I like the video inspection. I was given a free service because they didn’t have the part for my car that was to be there.
Highly recommend Germain Mazda of Columbus by Easton, they’re always efficient and have wonderful customer service! I’ve always been impressed and never disappointed!
Donovan was great with us when we got our vehicle about a month ago and I forgot to mention how great he was from start to finish. Second vehicle from Germain and outside of key fobs having low battery off of a fresh car we've had no issues with them. Thanks again Don!
I highly recommend Marcus Miller! He was great to work with and really went above and beyond to help my husband and I with our car buying experience. Thank you Marcus!
I’ve actually already recommended multiple friends and co workers. Super pleasant experience with Marcus Miller… he might have a lifetime customer in me. 100% satisfied with my visit.
I had chance to work with Marcus Miller on a new CX90. He was extremely knowledgeable and professional and I strongly recommend anyone to ask for him if interested in a new vehicle.
If you want a completely hassle free experience with a touch of class I recommend you ask for Marcus M. He help my Mother with the purchase of her car, the paperwork process was smooth and it was a great job overall. Thank you
Marcus miller was extremely helpful
Marcus miller was super helpful with me and my family and I’d refer him to anyone looking to purchase a vehicle
Marcus Miller is a ROCKSTAR! I just purchased my 2nd car from him this year! He is so helpful and understanding to any situation. I had never owned a Mazda prior- and now it's the ONLY vehicle I will ever have! If you want an amazing, reliable car, with great customer service at a great price- GO SEE MARCUS!
Germain Mazda did well. They listened to my needs and made sure all was taken care of. Service Advisor Ms. Toni is AMAZING!
Excellent service. Check engine light had been on & off for months, but currently off. Before driving long distances for vacations I wanted to make sure all was okay. Service checked and couldn't see anything wrong so didn't charge me. They caught absent turn signal light missed by recent visit at a different shop. Thank you!
Fabulous service! Quick!
Great car buying experience. Charles went above and beyond to help us through our car buying experience. He made buying a car with 2 kids easy and stress free. Best car buying experience we’ve ever had. 100% recommend Charles!
Great service. Everyone was very friendly and welcoming. They explained what needed to get worked on thoroughly as well as what they considered necessary vs optional. The lounge was comfortable as well and I could get a good bit of work done without issue.
My experience at Germaine was wonderful! I especially liked the inspection video and the explanation given, next level stuff for sure! Professionalism by all involved! Thanks!
Great people and great service. Helpful, informative, and friendly. Sales team that works alongside you to meet your goals. Thank you Germain Mazda team!
Been a customer of Germain Mazda for over 10 years. It’s a family feeling. The reps are genuine. Finance team is incredible. Service department is superior. Truly, don’t know if I will ever go elsewhere. 5 cars in and already planning the next purchase in the next 18-24 months.
I had a flat tire and the service team got me in to get the tire replaced within hours of me calling. Always friendly staff and great customer service!
Excellent service
Great service! My third lease from Germain Mazda!
Great first experience with the service dept. Went in for a check engine light (bad thermostat). Spencer was very professional and helpful over the phone while making the appointment and in person. Quick check in with a nice lady. Waited for my vehicle & was ready in the time promised. Will continue to take my vehicle for maintenance. Thanks!
Marcus was great sales person I appreciate all his help
Everyone was extremely friendly and kind. The service was exactly what I expected. The only issue I had was that it too 2 hours and 23 minutes to change my oil and rotate my tires. I was actually early for my appointment, so time wasn't an issue on my end. I would have appreciated a little heads up that they were running behind, or to simply be told it would take that long. I will Absolutely return for future service. Next time, I'll just make sure to be a little better prepared with an activity to keep myself entertained.
Very quick and easy experience! Germain is the best!
Toni was absolutely wonderful. She did everything she could to accommodate us. The whole service crew was wonderful too
Everything went just as I’d hoped. Although I didn’t hope for a great job but still…. Spencer is a great representative
Couldn’t have asked for a smoother process. Will definitely be going back to see Charles for future purchases.
I could not have asked for a better experience to buy my first car! Dominic was amazing!
You must talk to Donovan at Germain Mazda. The whole experience was great, and I attribute most of that to him.
It was a good experience the sales person was very polite in explaining everything about the cx9 and im very happy with my purchase.
Germain Mazda was the second place we went to after a negative experience at Great lakes Hyundai. Donovan Anderson was extremely helpful and knowledgeable in helping us pick out a car within our budget. The process was low pressure and everyone on the team was friendly and fun, which made usually a stressful experience easy. Would highly recommend.
Just bought my second vehicle from Jordan Bostic. We knew what car we wanted so Jordan located it for us and we were able to square everything up before we got to the dealership and just had to sign paperwork. Jordan is great to work with and would highly recommend him for anyone looking for a Mazda.
I had a great experience buying my new Mazda. Raul Bermudez did an excellent job. He was able to answer my questions and made sure everything went smoothly. I love my new Mazda!!!!!
I worked with Jason and he helped me trade in my current lease for a brand new 2024 lease with no money down. He reached out to me for this great opportunity at a time when I really needed it, and made the process so quick and easy!
Great dealership! Alec from Sales and Bill from their Finance department were both incredibly helpful and professional from start to finish. Got me into a beautiful CX-5 for a fair price and no hassle. I'm not normally the type to leave reviews, but these guys earned it. Couldn't be happier!
Fast, and curious team.