Everything went smoothly. The work was done in a timely manner. The wifi connection was strong too. So I got work done while the work was being done.
Alec was professional, kind, and informative. I found him very easy to work with and personable. He wasn’t aggressive or pushy, and took seriously the minor concerns we had with the vehicle and addressed those concerns with action!
Everyone was friendly and knowledgeable. No one tried to pressure me into a sale and all the departments I dealt with were flexible and easy to work with.
Fast friendly service. Great use of technology by sending me a video describing their recommendations for my car.
Highly recommend going to Germain Mazda! Had the best customer experience. Carlos was able to answer all my questions and was able to quickly get me in and out with my new car. Absolutely appreciate the team and how they were able to work the numbers to get me into a brand new vehicle when I originally was thinking I’d get a used car. 5 stars!
I had a great experience with Amy at Germain Mazda. She was helpful, communicative, and timely with information about my repair and getting me a loaner when the repair went longer than expected.
Amy was fabulous, she helped me with my fob, and told me about how get fob covers. They even fixed my cell to link to my car. I keep getting Mazdas because of your great service. Today was fast friendly and helpful!
This was my first experience with the service team here. It was great. They worked me in on a day that worked with my schedule, they explained everything to me in detail, they were prompt, and Toni did a great job of making me feel informed throughout the day. I am looking forward to coming back for service needs in the future.
Service at Germain Mazda is always top notch! Went bc of problems with electrical on vehicle; problem diagnosed quickly, battery issues fixed and problem resolved. Staff is friendly, efficient snd very competent.
Quick and professional. They provided a video via text message before I picked up my vehicle showing the fixed part and process.
Germain Mazda has always done a terrific job in servicing our CX-30. They explain what needs to be done and keep us informed on what they need to do. Very professional and very personable. We would highly recommend Germain Mazda.
Best buying experience that I have ever had! Carlos and the entire Germain team were easy to work with and super friendly.
I had a wonderful experience buying my car from Donovon at Germain Mazda East of Columbus. I didn’t have an appointment, and he took my sister and I right in! He explained everything clearly, patiently and answered all our questions. He is friendly and relaxed. He made us feel comfortable and confident in my purchase. I highly recommend Donavon to anyone looking for a great car and a great service. He is the best! Make an appointment today with him! You wont regret it! Thank you, Donovan!!!
Purchased new tires and an alignment. All done well and quickly. Clean and open waiting area too. Thanks.
Very friendly and good to work with!
Employees were courteous, professional and understanding. The repair was quickly made and thoroughly explained.
Spencer was really amazing to work with through the process. Filled me in so I wasn’t in the dark about anything the process wasn’t to bad and even when stuff happened he still took care of me and got me a loaner so overall good to experience customer service is great
From start to finish, it was a solid experience. The staff were attentive and answered all of my questions plus more when they arose. The incentives offered plus the quality and quantity of options available were great.
They definitely was able to identify what the problem was that my vehicle has.
I enjoyed doing business with Marcus. He was never high pressure, answered all my questions and found a car I love. Everyone there was friendly and professional. I would recommend Germain and Marcus
Domenyk and Chris fully engages with you as a customer. Present reasonable concerns to them and they will accommodate your needs as far as possible.
Great customer service and professional. Ask for Jordan, he made the process easy!!
Jason from Germain Mazda was excellent from start to finish in the car buying process. He was friendly, courteous, professional throughout. This was no hassle with fair pricing. I felt like he was listening to my needs and expectations and he met them. Surprisingly pleasant experience from what I have experienced at other dealerships. Keep up the good work.
Fantastic and very acknowledgeable, my transition was very easy. Thank you, Jason for everything.
I hadn't purchased a car in over a decade and was dreading the process. And this was so pleasant I can say I had a good time. I did a test drive a few months ago with Charles and although I planned to get the best deal I was determined to give him my business. I loved that he was laid back and no pressure but answered all my numerous questions thoroughly and was more than happy to work on my timeline. Would definitely recommend asking for him if you're in the market for a Mazda
The waiting room was clean and comfortable, the service (inspection and regular maintenance) was timely, and the service recommendations (for abnormal service items) were clear and straightforward.
YAL LET ME TELL YOU….. BEST DEALERSHIP IVE EVER BEEN TO! Donovan Anderson definitely got me right and got me in and out with a new car! I love my car and I love him for helping me out! 10/10 DEFINITELY RECOMMEND🔥💯 🚙
Would highly recommend Germain Mazda of Columbus. Jason was very friendly and completed the whole buying process quickly.
I had a top tier experience at Germain Mazda on Morse Rd! Marcus in sales is probably the best car salesman I've ever worked with. From the moment I stepped foot on the lot and turned around to a friendly voice hollering "Good Evening!" - I knew I was going to have a good experience. He was so personable, attentive, relatable and might I add hilarious! I could feel the trust and dedication. He has a great spirit and it shines through his work! He let me lead the way with my purchase and within 24 hours of ...
My experience buying a car with Marcus was excellent! He helped me find the right fit and made the sales process very smooth, cracking jokes along the way.
Domenyk made my car shopping experience very easy, he had great costumer service, very personable and Pleasant. Care shopping was very stressful, but once I stopped into Mazda, Domenyk helped get in to my new car with ease. Thank you again for the great experience.
Germain Mazda has great service and the best advisor. Spencer you rock!
I always experience great service and friendly interactions with all of the employees.
I was very happy with the service recommendations. I was there for a short amount of time. Amy was very professional and courteous.
Professional, prompt and courteous.
Wonderful team and would definitely recommend them. Our agent Charles was the best and accommodated all our needs.
Toni was wonderful. Our Mazda received excellent service and respect for customer was top notch.
They’ve got a good process and take good care of you.
Very fast and efficient! Great service!
I’ve been having a problem with my infotainment system in my 2017 Mazda CX-5 for a while, so I decided to give Germain Mazda a try because I was in the area for a few days. They installed Apple CarPlay, updated my CMU, replaced the driver belt, and replaced the cabin air filter. They did it all in a timely manner and the employees were so helpful and friendly. I highly recommend them!
Excellent employees and service!
Very helpful and courteous service staff.
Overall the best place to get a vehicle! I went to 3 other car dealers and nobody wanted to work with me. I traveled 2 hours to get my new Mazda and don't regret any moment of it.
This is the best car service experience that I ever had. They were ready for me on me arrival and got the service done in about half an hour, much better than what we get in my hometown of Lima
Very happy with my first experience at Germain Mazda. I would have had to wait 2 weeks for my oil change at my home dealer. It only took 45 minutes for an oil change and tire rotation. Toni and the staff made the whole experience so nice. I will be coming back. Thank you!
Friendly associates, had the vehicle I wanted, worked with me to make buying a win-win
Very accommodating and give great service. I also like how transparent they are about their pricing prior to getting services done. And while they’ll tell you what services they recommend they don’t force any service on their customers. I am happy to be using their service center and their friendliness is just the cherry on top!
This is the best auto service location and they serve the customer. Other facilities should benchmark them.
I did everything on my cell phone it was very easy and convenient. My sales associate will bring the paperwork and deliver my car later this week.
We contacted this dealer regarding a car we were interested in buying. Our sales person, Jordan Bostic, had it available to test drive when we arrived. He is extremely knowledgeable about the new vehicles at the dealership. He was also very patient and professional and not pressuring. We drove several cars over a couple of days before deciding on our new car. We are extremely happy with the experience we had at Germain Mazda of Columbus.
Upon arriving at Mazda East, Spencer Gage was awesome and was able to squeeze me into the schedule even though I accidentally booked my appointment at a different Germain Mazda location. I was also in a bit of a rush, and he was able to keep my services moving in a timely fashion. I appreciate it so much, Spencer!
The young lady at the maintenance/ service check in desk was very nice and professional and the service was done in a very timely manner
Simply nice experience with Germain Mazda.
Easiest on- line shopping for car .exactly to our specifications. Alec was wonderful to deal with and extremely helpful. Thanks Alec!
Accommodating. Friendly. Thorough. The women at the desk are so helpful and considerate. I totally recommend them.
Alec was extremely patient with me while I explored my optipns to lease, purchase, hold, or drop to a one-car household.
Great, prompt service along with a detailed description of the service performed. Also a great customer waiting area!
Very nice and welcoming dealership, staff was helpful and friendly. Thank you Alec and the Germain team
Very good service
Great service. Appreciate the text and video communication
My experience with Germain Mazda of Columbus was exceptionally great
I had a wonderful experience buying my first car from Marcus at Germain Mazda in Gahanna. He was very kind, helpful, and professional throughout the whole process. He listened to our needs and preferences, and helped us find the perfect car for our family. He was very understanding of our poor credit situation, and made some special exceptions for us to get the best deal possible. He also explained everything clearly and patiently, and answered all our questions. He was not pushy or aggressive, but rather friendly and relaxed. He made us feel comfortable and confident in our purchase. He ...
I drive to the east side from Powell to go to this specific Mazda dealership because they treat me fairly and take good care of me. Especially Toni. Thanks!!
When shopping for a car to replace my broken down Fiesta, Germain Mazda not only had the best deal that I could find, but they also teated me better than any other lot or dealership I dealt with. The salesman, Jason, was professional, kind, and went above and beyond to make sure that I was satisfied with my new Mazda 3. You hear stories about how enjoyable car buying used to be, but that's certainly not typical these days. Germain Mazda is an exception, though, and is still providing that customer-first experience and top notch service.
The Service Manager was able to fit me in for service. My vehicle was repaired timely. The staff was friendly and helpful, and my video was helpful with explaining my vehicle concern and repair.
I was a bit past due for my regular maintenance because life happens... And of course my dashboard started lighting up like a Christmas tree. When I dropped off my vehicle for the standard service I mentioned some of the issues that had come up. The technicians were able to narrow down the issue and get it addressed at the same time, saving me time and money. There is a reason I keep coming back.
We’ve now purchased two Mazdas here . . . And will likely be back for a third! I’m sorry we can’t buy cars everyday, because it’s a treat to work with the personable professionals at Germain. Seriously, this place made us Mazda fans. Huge shout-out to Carlos who got me in the perfect car in record time!!!!
Fast in and out, trusted. Good experience.
Everyone in the service department was very nice, professional and knowledgeable. I am happy with the work done on my car!
Toni is awesome! She always goes out of her way to take the best care of me. It’s very refreshing to see that customer service has not fully died in today’s new way of doing business. Thank you, Toni!!!
My 10-year old GPS system was very confused with not knowing her left from her right and not understanding her destination. As I walked into the service door, Toni greeted me with a smile and eye contact. She then explained what needed to be done to diagnose the problem and told me my wait time. Within the allotted time, she came out with some difficult news to share. The chip would have to be replaced at $500. Her warmth in delivering such news was well received by me. We then discussed alternatives and she went off to research and returned with ...
Took my car here for service and they were very helpful. Toni helped me with all the paperwork and made sure the warranty paid for what it’s supposed to.