Customer Testimonials
Toni at the front desk was very helpful all throughout the repair day and I was very thankful to have worked with her and hope she is there to help in the future! She keep me abreast of what the technician was seeing and suggesting for my car and made sure to give me upfront prices for the repairs. She answered all of my questions and it was a pleasure to work with her!
Great service! Will be returning.
Jason at Germain Mazda is great and extremely knowledgeable. I felt zero pressure from him to make a purchase.
The best customer service and experience from any dealership or business, hands down!!!
They were awesomely fast and accurate.
My experience at Germain was exceptional. I live about 3 hours away and they made the entire experience worth the hassle to get there. They worked tirelessly to get me what I wanted. From the receptionist to the finance department, they exceeded my expectations. Marcus, my salesman, went above and beyond to alleviate my uncertainty and fulfill my needs. He was a pleasure to work with, and I couldn’t recommend a better salesman. If you’re in the market for a new vehicle and want an incredible experience, Germain Mazda of Columbus is your place.
Recalled fuel pump
Carlos provided my wife and I tried he best experience at a dealership, hands down. He worked his butt off to get us what we wanted at a price we wanted. The finance process was fast and the legal rep was straight forward and polite. Overall the best experience we have ever had!
Russel was very helpful and the process was very simple
Recall fuel pump replaced
Just bought an amazing car from an amazing person! Thanks Rusty for all of your help and knowledge. You’re throughly professional and efficient!
Excellent customer service ! I had a scheduled appt. For the next day but showed up a day prior because I had extra time . They took the time to show me the car I was interested in. Marcus my sales rep was supportive, friendly and explained everything well! I know why my son was so high in recommending them after he purchased his new Mazda there in 2022. They help you feel a part of their family from the first introduction.. ohh and the Mazda is a pretty sweet car too!
Amy and her team are top notch. Clear communication, regular updates, and timely repairs. I strongly recommend working with Amy.
Best place to buy a vehicle or get service.
Awesome team at Germain Mazda!!! Ask for Jordan he is awesome!
Good service experience with my 2016 CX5 last week. In addition to the oil change I came for, I got a detailed inspection which will lead to additional necessary service. The vehicle needed a good look over. Service on this day was completed timely, and Germain helped me schedule the follow-up service.
Very friendly and know what they talking about. Perfect service I did everything online with was very easy for me.
One of the best car buying experiences I have ever had. Everything was fast and smooth with no high pressure sales. Alec was great! Along with the guy in finance. Highly recommended!
Exceeded my expectations from beginning to end!
First time customers, treated us like we have been customers for years. If I need anything Mazda related, they are at the top of my list.
Carlos was very professional and knowledgeable. Didn’t pressure me and worked to get the vehicle I wanted in within a week.
Very nice place to buy a quality Mazda vehicle. I'd buy another one from them in a heartbeat. The service dept has been stellar also.
Everyone at this dealership was friendly and very helpful. Jordan Bostic helped me secure the bag! I highly recommend him
Professional and courteous. So glad I come here for service now. They are very careful with your vehicle. (Ricart wrecked my car TWICE!)
The staff was very friendly and knowledgeable. Unfortunately like most things now a days the breaks were quite costly.
Amazing service done ahead of scheduler. I’m a new Germain customer, they understand how to treat their customers!!!!
I had previously looked at purchasing an MX5, even took a test drive, but elected to go a different direction. Germain didn't hold this against me when I again requested to test drive a cx30 turbo (even keeping it over night). I worked with Jordan, my salesman, to set this up, and then continued to work with him to close on a cx30 carbon edition the following weekend. Jordan was very easy to work with and relatable to me as a car enthusiast. I was very satisfied with this experience, and would absolutely buy from Jordan and Germain Mazda ...
Really nice facilitity. The advisor (Mr.Spencer Gage Gint) assigned to me answered all questions patiently. The details video they send you after inspection of your car gives you accurate repairs required...
I just wanna give a huge shoutout to Jordan Bostic really took care of me and was a super big help recommending anyone to go there and ask for him 😊
5,000 mi service completed with no issues. Service staff is very friendly and professional!
I recently purchased a vehicle from Germain was very happy with the process. Our salesperson Jason was easy to work with and gave us everything we needed. I was not pushed into anything I didn't want and was easy to contact. I will be a Mazda girl for life.
Purchased a car there and have had the first 2 complementary services (oil change and tire rotation) there. So far, it has been pleasant, partially cause of the no cost 😊 but I believe it's primarily because of the way the service people treat me there. I know how much to expect to pay for the next service and what it will entail. For a dealership, the cost seems reasonable and not as high as I originally anticipated. If it stays this way, I believe I'll service my car there for the rest of its journey (hopefully a long one).
Awesome sales staff. Honest and friendly.
My experience was great. Front desk and technician were both friendly and accommodating. I had more services than I anticipated and they still managed to get it all done by the end of the day. I would definitely recommend!
I cannot say enough good things about Germain Mazda. I worked with Russell and he went absolutely above and beyond to ensure my car buying experience was wonderful. If you are looking to purchase a car this is the place to do it!
Excellent customer service from start to purchase.
The servicing is always well managed; I love the text and video updates whilst they work on your car. Only complaint is it is very expensive. I keep my car up to date on servicing and spend a lot of money to keep it that way. I can understand why some might prefer to go to a local garage instead.
Great place, great attitude. Even gave me a loaner while I was waiting for parts to be shipped. Will be coming back.
Service Team is Top notch 👌👏
Had a great experience with Alec M and everyone else at Germain Mazda of Columbus. Highly recommend.
I brought my car in for an oil change. They had it in and out in no time to get me back on the road. They took a video showing underneath my car, my tire tread and brakes as well as my battery check and showed me that everything was in good condition. That was neat to see.
Very quick and friendly, gave me a loaner car so I wasn’t stuck with no vehicle, detailed info on what they did to my car. Would definitely come back even though they’re further away than some other places.
Hands down one of the best car buying experiences I’ve had. Highly recommend this dealership.
Great customer service!! Everyone was so kind and provided great customer service!
All in the department were friendly and professional. Toni was most helpful and went above and beyond in providing great customer service!
No appointment time, had a nail in tire. Took and replace tire. Very good timing in and out
The employees were all super friendly and efficient. The service was done well within the time quoted to me. They even sent a video from the service technician showing everything they did.
Victoria was very helpful, kind, and patient! I appreciate her willingness to help me find the best deal on my Mazda CX-5!
Service was awesome!
Fast and professional
Great dealership. Everyone was very friendly and buying was a smooth experience. Highly recommend!
Bought car from this dealer recently. Staffs were friendly and gave us no pressure at all! Definitely friendly and nice place to come again.
The service here is amazing! Such kind thoughtful staff. Thank you!
They're always friendly and do good work.
New car buy - Good experience, smooth, and efficient.
Everything about it, from the greeting when you walk in until you close the deal was great. Alec, our salesman was knowledgeable, friendly and easy to deal with. The selection was good, I had done my research for months and they had by far the best deal, price and quality. I would highly recommend if you are looking for a new or used car.
I have bought many new and used cars over the years and I can, beyond the shadow of a doubt, say that this was the best car buying experience that I have EVER had. From the salesperson, Cameron, to the service department, these folks are 2nd to none. The Honda CR-V that we bought was not only a fair price, but the service dept found almost two-thousand dollars worth of maintenance and repairs that it needed during their multi-point inspection. Cam told me that it would be inspected and everything that needed to be fixed would be. That’s exactly ...
Quick, clean, and efficient.
Excellent experience! A great pre-owned car at a great price.
Mazda team was very helpful with the purchase of my new 2023 CX-30. Russell is who I worked with directly. He made the experience great answering all of my questions and helped show me important feature of the vehicle as I am new to the Mazda family. I did not feel pressured to buy anything at all. Russell was very patient and kept me updated through the entire process as my car was coming from out of the country. Tim general manager of Mazda made it a point to come speak to me and congratulate me on my new purchase. I ...
Spencer is awesome Professional, courteous, and customer focused.
Great service, nice location
I’ve been a Mazda owner for only 15 months. I’m very pleased with my maintenance experiences (probably 3). First of all, you drive into garage and are immediately greeted. The check in then takes less than 10 min. The waiting room is small and intimate with maybe 5 other “clients” waiting. I feel recognized when I visit there for lack of a better word. On a more recent note, Kellyan and Spencer went above and beyond yesterday. A big kudos to them!
This dealership is top notch. Our salesman Rusty was the best! The finance guy Zach was wonderful to deal with and the GM Tim was fabulous. Best experience ever when purchasing a vehicle. You must buy here!!
I was looking for a car after my accident and with the market how it is I didn’t think I’d find a used car that was well taken care of at a good price…Germain Mazda proved me wrong! their customer service is like no other. They were quick to help, very gentle in spirit, and were genuine in making sure I got the best deal and most importantly that my car was ready to go with no hidden faults! On the test drive there was something wrong with the dashboard so we asked about it and right ...